Technology strategy

APQC's process framework, and the section I wrote

We picked a global process taxonomy off the shelf, could not make our own work fit inside it, and were eventually asked to write one of its sections ourselves.

Getting technology right for advisers

A September 2003 talk on National Wealth Management's technology for financial advisers — the shift to holistic advice, the business system behind it, and AdviserCentral.

2011 — 2016

Broadspectrum

Strategy Consultant / Executive Manager (Consulting)

IT strategy, interim architecture leadership, a data analytics capability, and APQC’s process framework.

2008

ING Australia

Head of Strategy and Architecture

Established the IT Strategy and Architecture function of around twenty people, its governance and roadmaps.

2005 — 2007

NAB Group

Head of Architecture / Strategy Consultant

Head of Architecture for Distribution, then for Retail Banking, then Strategy Consultant for the Australian region.

1998 — 2004

MLC

Head of Strategy and Architecture

Established the architecture function and its governance over a fully outsourced IT operation.